1. When this policy starts
Payment checkout is not yet active. This policy describes the refund offer that will apply when paid subscriptions launch. No payment is required to browse package information, and a quote request does not charge you. A working refund and cancellation request channel must be supplied before collecting subscription payments.
2. First subscription payment: seven days
You may request a refund of your first subscription payment within seven calendar days of that payment being successfully collected. Submit the request before 168 hours have elapsed from the payment timestamp. Include the account email, payment reference and plan so the payment can be located. A reason may help improve the product but is not a condition of the seven-day offer.
3. What is refunded
For a valid request within the first-payment window, the subscription payment is refunded to the original payment method, including applicable subscription taxes collected on that payment. Ordinary use of included features during the window does not by itself remove eligibility. Separately purchased credits, third-party fees or bespoke services are not automatically covered by this first-subscription-payment offer; their terms must be disclosed before purchase.
4. After seven days and later payments
After the initial seven-day window, subscription payments are generally non-refundable. Renewal payments, partial billing periods and unused allowances are generally non-refundable unless applicable law requires otherwise or a written agreement explicitly provides a refund. Cancel future renewals using the published cancellation method once available.
5. Duplicate or incorrect charges
If a duplicate, unauthorized or incorrect charge occurs, request a review using the support channel shown in your payment confirmation. This is separate from the seven-day first-payment offer. We will assess the billing record and correct confirmed errors, subject to applicable legal rights and payment-provider procedures.
6. Custom agreements
Agency Pro, Enterprise, onboarding or other bespoke services may have separately agreed payment and refund terms. Those terms must be provided and accepted before payment. If a signed custom agreement expressly replaces this policy, its terms apply, subject to mandatory law.
7. Processing and access
An eligible request will be reviewed and a refund initiated within ten business days after the payment and account are verified. The payment provider may take additional time to return funds. Refunded subscription access and future renewal will be ended when the refund is processed; export any records you need before access changes. Do not submit payment-card numbers or passwords with a request.
8. How to request a refund
The service must show a working refund request channel in the payment confirmation and subscription area before checkout is enabled. That channel is not yet configured. The blank Contact page is not a request form. Once enabled, submit your account email and payment reference through the published channel within the eligibility window.
9. Your legal rights
Nothing in this policy removes mandatory cancellation, refund or consumer remedies that apply in your jurisdiction. Where mandatory law gives stronger rights, those rights apply. The updated date identifies the current published policy.
